The wellness industry is a $5.6 trillion industry with a 5.5% yearly growth…

HAVE YOU CREATED A STRATEGY TO RESPOND TO THIS GROWTH?

Successful hospitality companies today can no longer afford to leave wellness out of their offering. Offering wellness, however, extends beyond simply creating a spa package or freshening up the menu. Those who are truly successful in this field today are uncovering unique ways to respond to an increasing demand for wellness by infusing wellness in all areas of their brand and the customer experience.

The question you might be asking yourself is therefore:

What is the best way to integrate wellness in my hospitality company?

international hospitality

management studies

strongly drawn to the

business world

found my place in the space

where business meets wellness

01

FIND UNIQUE OFFERINGS THAT RESPOND TO CUSTOMER NEEDS

In today’s world, wellness offerings are no longer a bonus, they are essential. In order to respond to your customer’s needs, you must offer cutting-edge, innovative wellness products and services.

Understanding the core needs that lie behind the growth of the wellness industry is crucial in order to build offerings that surprise, amaze and create a strong emotional tie between your customers and your brand.

02

LOOK ATTHE CUSTOMER EXPERIENCE AS A WHOLE

The spa was previously the epicentre of wellness within hospitality. The times have changed and customer needs and desires have evolved as well.

Wellness is not a destination, it’s a way of life, and today’s consumers are living and breathing wellness in their day-to-day life. This values shift must be taken into consideration in order to create an aura of wellness within the experiences you’re providing them.

03

CREATE A CULTURE OF WELLNESS WITHIN THE TEAM

Only teams that live and breath wellness in their personal and professional lives will be the position to build this culture of wellness within the company and let it seep naturally into the customer experience. Through a series of group coaching session and bespoke team-wide workshops, the team will come together, feed off of the group energy and feel encouraged and supported to discover the path towards their own wellness journey.

WORKSHOPS TO DEVELOP A CULTURE OF WELLNESS

These workshops are generally created bespoke and are catered to fit the objectives you have as a business. These interactive workshops are presented to a small group and create an opportunity for a team to come together, share and discuss. They can be provided online or in person.

Previously held workshops:

• 2 day workshop: The Personal Development Experience presented at the European Business School in Geneva

• Creating a Productive, Sustainable and Stress-free Home Office Routine presented to the staff of IMD Business School in Lausanne

• Creating social connection in a socially distant world presented to Live Nation Paris HQ team

• Discovering the world of Wellness presented to Shaman - The Initiative Group London

COMPANY AND INSTITUTION-WIDE TALKS ON WELLNESS

These talks are presented to entire companies, teams and institutions. They are engaging, lecture-based events which provide key tools, strategies and thought-provoking insights. These talks leave larger groups with the space to reflect and later discuss internally what they learned.

• Talk on finding and accepting flow invited as a guest to speak to the Creative Mornings Lausanne Community

• Talk on Improving your productivity to improve your life invited as a guest to the Sandy Kauffman Couple’s Coaching Program

• Talk on creating a Healthy Living Routine invited as a guest to speak to staff and students of the École Hôtelière de Lausanne